Shipping & Returns

Processing & Shipping Times

Every item is made to order. Orders are typically prepared and handed to the carrier within 2–5 business days, excluding weekends and public holidays.

Please note that processing and delivery times may be slightly longer during holiday seasons, sales, or high-volume periods.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping within Greece

Orders within Greece are shipped from Pyrgos with an available local delivery service. The available method and price are shown at checkout.

If a delivery attempt is unsuccessful, the carrier may:

• Attempt redelivery
• Leave delivery instructions
• Redirect the package to a local pickup location

Please make sure your shipping information is entered correctly at checkout, as we are not responsible for delays caused by incorrect addresses.

International Shipping

We proudly offer international shipping.

The shipping charge shown at checkout is based on the delivery zone currently configured for your destination. It is not a live carrier quote. If your country is unavailable or the charge appears incorrect, please contact us before placing the order.

International delivery times generally range from 1–3 weeks, depending on the destination and local customs processing.

Please note:

• International orders may be subject to customs duties, taxes, or import fees
• These charges are determined by your country’s customs office
• Customers are responsible for any additional customs or import charges

For questions regarding international shipping, feel free to contact us.

Returns & Exchanges

We carefully inspect all products before shipment to ensure they arrive in excellent condition.

If you are not fully satisfied with your purchase, eligible items may be returned within 14 days of delivery, provided they are:

• Unused
• In original condition
• Returned with original packaging

Please note:

• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable unless the item arrived damaged or incorrect

Damaged Orders

If your order arrives damaged during transit, please contact us within 7 days of delivery and include clear photographic proof of the damage.

Once reviewed, we will offer a replacement, store credit, or refund where applicable.

Refunds

Approved refunds will be issued back to the original payment method used during checkout.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.